Customer service-Hiconics

Service system

China

Chile

America

Australia

Malaysia

Vietnam

Egypt

Türkiye

Georgia

Greece

Italy

Romania

Germany

Poland

Britain

Germany

Domestic operation and maintenance service system

Operation and maintenance service system

Introduction to the operation and maintenance service system

Adhere to the quality policy of "market - oriented, safety - based, quality - guaranteed, and customer - centered

We continuously optimize the business environment, innovate the management mechanism, and strengthen internal management. We will always adhere to providing customers with "meticulous design, excellent construction, and sincere service". With the quality goal of "achieving a 100% satisfaction rate of users for products and services", we meticulously offer customers one - stop high - quality services covering pre - project electricity application and installation, solution design, investment budgeting, equipment installation, project construction, equipment testing, power transmission inspection, and post - project equipment maintenance.

Second-level general contractor for power engineering construction

Environmental management mystem certification

Occupational health and safety management system certification

Quality management system certification

Valid work safety license

Certificate for installation and maintenance

Operation and Maintenance Professional Service System

Introduction to the Three - level servicesystem

Level 1Operation and maintenance Management

Undertake corporate strategy
Business model review
Formulation of systems and rules
Custom development and configuration

Level 2Professional system

Professional organizations and talented personnel
Precise empowerment with digital tools
There are over 60 mid - senior engineers
And over 400 certified technicians

Level 3Operation and maintenance services

39,000 service networks
Over 200,000 service engineers
Over 1,200 customer service staff
O2O proactive interactive services

Scope of operation and maintenance services

Introduction to business service types and coverage

Product management

Quality control and quality management assurance before, during, and after power plant construction

Quality Requirements Quality Spot Checks Project Assurance

Smart operation and maintenance

One - stop asset management services provided for new energy power plants

Guaranteed Power Generation Mode Over - generation Mode

Technical transformation

Diagnose and address the defects existing in the established new - energy power plants to improve the power plants' efficiency

Benefit - oriented solution
Production - oriented solution
Safety - oriented solution

Professional services

Leverage the professional advantages of the team and the advantages of offline outlets to provide diversified services

Digital Operation and Maintenance Platform · Power Plant Inspection
UAV Detection
Electrical Pre - test
Talent Entrusted Training
Lightning Protection Detection

Overseas service system

hours Response

Response in time parts stock in EU

Levels Support

Online support

+ Local support

+ Experts onsite

Years Warranty

PCS & Battery packs

Message form

Name

Phone

+1242

+1246

+1264

+1268

+1284

+1340

+1345

+1441

+1473

+1649

+1664

+1670

+1671

+1684

+1721

+1758

+1767

+1784

+1787

+1809

+1829

+1849

+1868

+1869

+1876

+20

+211

+212

+213

+216

+218

+220

+221

+222

+223

+224

+225

+226

+227

+228

+229

+230

+231

+232

+233

+234

+235

+236

+237

+238

+239

+240

+241

+242

+243

+244

+245

+246

+247

+248

+249

+250

+251

+252

+253

+254

+255

+256

+257

+258

+260

+261

+262

+263

+264

+265

+266

+267

+268

+269

+27

+290

+291

+297

+298

+299

+30

+31

+32

+33

+34

+350

+351

+352

+353

+354

+355

+356

+357

+358

+35818

+359

+36

+370

+371

+372

+373

+374

+375

+376

+377

+378

+379

+380

+381

+382

+383

+385

+386

+387

+389

+39

+3906698

+40

+41

+420

+421

+423

+43

+44

+45

+46

+47

+4779

+48

+49

+500

+501

+502

+503

+504

+505

+506

+507

+508

+509

+51

+52

+53

+54

+55

+56

+57

+58

+590

+591

+592

+593

+594

+595

+596

+597

+598

+599

+5999

+60

+61

+62

+63

+64

+65

+66

+670

+672

+673

+674

+675

+676

+677

+678

+679

+680

+681

+682

+683

+685

+686

+687

+688

+689

+690

+691

+692

+81

+82

+84

+850

+852

+853

+855

+856

+86

+880

+886

+90

+91

+92

+93

+94

+95

+960

+961

+962

+963

+964

+965

+966

+967

+968

+970

+971

+972

+973

+974

+975

+976

+977

+98

+992

+993

+994

+995

+996

+997

+998

Country or region

Afghanistan

Albania

Algeria

Andorra

Angola

Antigua and Barbuda

Argentina

Armenia

Australia

Austria

Azerbaijan

Bahamas

Bahrain

Bangladesh

Barbados

Belarus

Belgium

Belize

Benin

Bhutan

Bolivia

Bosnia and Herzegovina

Botswana

Brazil

Brunei

Bulgaria

Burkina Faso

Burundi

Cabo Verde

Cambodia

Cameroon

Canada

Central African Republic

Chad

Chile

China

Colombia

Comoros

Congo, Republic of the

Congo, Democratic Republic of the

Costa Rica

Croatia

Cuba

Cyprus

Czechia

Denmark

Djibouti

Dominica

Dominican Republic

Ecuador

Egypt

El Salvador

Equatorial Guinea

Eritrea

Estonia

Eswatini

Ethiopia

Fiji

Finland

France

Gabon

Gambia

Georgia

Germany

Ghana

Greece

Grenada

Guatemala

Guinea

Guinea - Bissau

Guyana

Haiti

Holy See

Honduras

Hungary

Iceland

India

Indonesia

Iran

Iraq

Ireland

Israel

Italy

Jamaica

Japan

Jordan

Kazakhstan

Kenya

Kiribati

Kuwait

Kyrgyzstan

Laos

Latvia

Lebanon

Lesotho

Liberia

Libya

Liechtenstein

Lithuania

Luxembourg

Madagascar

Malawi

Malaysia

Maldives

Mali

Malta

Marshall Islands

Mauritania

Mauritius

Mexico

Micronesia, Federated States of

Moldova

Monaco

Mongolia

Montenegro

Morocco

Mozambique

Myanmar

Namibia

Nauru

Nepal

Netherlands

New Zealand

Nicaragua

Niger

Nigeria

North Korea

North Macedonia

Norway

Oman

Pakistan

Palau

Palestine State

Panama

Papua New Guinea

Paraguay

Peru

Philippines

Poland

Portugal

Puerto Rico

Qatar

Romania

Russia

Rwanda

Saint Kitts and Nevis

Saint Lucia

Saint Vincent and the Grenadines

Samoa

San Marino

Sao Tome and Principe

Saudi Arabia

Senegal

Serbia

Seychelles

Sierra Leone

Singapore

Slovakia

Slovenia

Solomon Islands

Somalia

South Africa

South Korea

South Sudan

Spain

Sri Lanka

Sudan

Suriname

Sweden

Switzerland

Tajikistan

Tanzania

Thailand

Timor - Leste

Togo

Tonga

Trinidad and Tobago

Tunisia

Turkey

Turkmenistan

Tuvalu

Uganda

Ukraine

United Arab Emirates

United Kingdom

United States of America

Uruguay

Uzbekistan

Vanuatu

Venezuela

Vietnam

Yemen

Zambia

Zimbabwe

Province, city and district

Identity

Management

R&D/Technology

Engineer

Company name

Industry

Consumer appliances

Industrial automation

Smart Transportation

Green energy

Job function

Job title

Feedback topic

Feedback

Product Consulting

Other

Problem description.

Suggestion

"User Privacy Agreement Terms".